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What are the payment methods?

The customer can choose between the following payment methods:

  • PayPal;
  • Credit/Debit Card.
Can I pay on delivery?

It is not possible to pay on delivery.

Why did I receive a payment reminder?

If you receive a payment reminder it means that it was not possible for us to withdraw the amount relating to the order directly from your card.


How to get a refund?

Once the return has been accepted, we will issue the refund within 14 working days using the same payment method used for the purchase.

How do I make a return?

A return can be made no later than 14 working days from delivery of the goods.

In order to be able to return a product, the customer expresses his willingness to return the product by filling in a special contact form on the website, specifying:

  • First name;
  • Last name;
  • E-mail;
  • order number;
  • Reason;
  • Detailed explanation of the reason.

In the event that the return is linked to a product defect, it will also be necessary to send an image certifying the defect within 24 hours of receiving the product.

How do I cancel a return?

Send an email to: confirm the cancellation of the return.


How long does it take to ship a pre-ordered item?

The evasion time will be from 20 to 30 working days.

What are the shipping costs?

Shipping is free in Italy.

Shipping is free in Europe for orders over €249.

What are the delivery times?

The indicative and non-binding delivery times, barring unforeseen circumstances, are one or two working days throughout the national territory (for the islands, two additional working days are foreseen).

What are the couriers?

Shipping with Express Courier (BRT) in Italy.

Shipping with Express Courier (DHL) in Europe.


How do I change my account details?

Log-in in the MyAccount section, you will be able to change your data and shipping and billing addresses.

How do I recover my password?

If you no longer remember your password, click on "request password" when you log in and you will receive an email to be able to create a new one.

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